We are proud of our products and stand behind our quality workmanship.Questions and Price quotes will be promptly responded to via phone, email, or fax.
This 'Policies & Warranties' page must be acknowledged and agreed to, by either Clicking on "ACCEPT" at the bottom of the page, or by printing, signing, dating, and either faxing back to (716) 832-9737, or mailing back to Custom Kitchen Cabinet & Refacing, 98 Monarch Drive, Amherst, NY 14226. From that point, all orders are considered correct and firm. Due to the custom nature of the product, full payment is required to begin production of your order.
ORDERING TERMS and POLICIES:
Once an order is PLACED online, any changes requested during the first 24 hours will incur a $15.00 'Change-Order' administrative fee, which covers cost of paperwork and time it takes to manually pull and change order, along with the time it takes to acknowledge the changes to you and the factory. This fee pertains only to the first 24 hours after the order is placed.
To minimize online ordering errors or changes, We will hold your order from going into production for One (1) business day, but the 'Change Order' fee described above Would apply if changes need to be made.This way, the factory will not have started making any parts for the order yet. This is the simplest way to prevent LARGE Extra Charges to make changes AFTER the order is ALREADY IN PRODUCTION. After the 24 hour "HOLD" period mentioned above, the order WILL be in production, and any changes you may request to your order AFTER 24 hours will incur the $15.00 'Change-Order' administrative charge previously detailed, plus any additional charges needed to change the order to your new specifications, because the order will be in production at that point, and some parts will already be cut.
If you would like to forgo this 24 waiting period, let us know in writing by email, or on your order in the "Special Instructions" area, and we will put order into production immediately.
We assume no responsibility for incorrect information received by phone, fax or mail. If we assist by filling out a shopping cart for you, You will ALWAYS be Required to review it and give your final approval in writing.
All items are custom made to customer's specifications; therefore, cancellations of or changes to orders already in production are subject to a charge to be determined by the factory at the time of request.
Once order is in production (usually within 24 hours of receipt), any changes will be at customer's expense. Payment is required before order can be placed into production, since each order is custom made to your specifications. Online Payment can be made by our secure server using MASTER CARD, VISA, DISCOVER, or AMERICAN EXPRESS.
PRODUCTION TIME IS AS FOLLOWS:
We warrant all standard products for one year from date of shipment against warpage to these tolerances:
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©1997-98 Monarch Drive, Amherst, NY 14226