Oct 27, 2014
I got the doors today and they look great! Thanks again for your help.
- John Carlson
Oct 15, 2014
Sorry it's taken me a while to send you a "happy customer" email, but I wanted to wait until I'd finished my kitchen to be able to provide really good before and after pictures. Actually, I finished the refacing several months ago, but was delayed on re-doing my counter-tops and tile back-splash for a while. It's all done now, though, and it looks great! Obviously, the focal point of the entire kitchen is the beautifully refaced cabinets with new doors and drawer fronts.
When I first considered the idea of refacing my cabinets, I did what a lot of people do, I called Home Depot for an estimate. I was flabbergasted by their quote of $23K (for their so-called "lower-end" doors & drawer fronts). I thought, there's no way the materials could add that much to the cost and, besides, how hard could the project actually be for a relatively experienced home handyman like myself? That's where your company came in. Of the several on-line companies that sell reface materials and products, I was most impressed with the way you (and your website guru son) have found to convey your years of experience and considerable advice into a site that really does work. I'll admit, at first the overwhelming detail of the website was a little daunting, but I soon accepted the fact that there wasn't any easy way to present so much information and estimating/pricing tools without the site design you had in place. However, as I visited and revisited the site, I became more comfortable with it and much more appreciative of the exhaustive details you provided.
I followed all of your instructions/advice for properly measuring for the 36 doors and 18 drawer fronts in my kitchen. I was absolutely amazed and very delighted to find that every single door and drawer front fit perfectly! The doors, drawer fronts, and laminate were delivered quickly and in excellent condition, each one carefully wrapped to survive the long-haul trip from the production plant in Michigan. I particularly liked the individual labels affixed to each door/drawer front that showed the exact size of each. These labels, along with my schematic of my kitchen (blown-up photos with the measurements of each component super-imposed) made it quite easy to know exactly what I was working on and where.
The most helpful tool in the project was the video instruction guide you provide which gave me a very good degree of confidence in replicating those skills in my own kitchen. The fact that you were also available to kindly and patiently answer my questions over the phone made a huge difference, especially my questions about mounting concealed hinge doors on plywood frames (as you suggested, the 1 5/8 rough drywall screws did the trick). The doors are holding very well and the drywall screw solution was not something I think I would have considered had it not been recommended by a guy like you who's installed so many doors over the years.
I found the laminate quite easy to work with and the paper cutter made for practically invisible seams.
I am very pleased with the overall results of using Reface Depot's products and with the outstanding customer support that you provided me. I've already recommended you to several friends and won't hesitate to refer others to you in the future.
Feel free to use the before & after pictures I've provided and any of my comments in this email on your website. I wish you and Diane the best of future success with Reface Depot.
Sugar Land, TX
SEE HIS BEFORE-AND-AFTER PICTURES HERE: http://new.refacedepot.com/esupport/kb763.htm
- Howear Lester Sugar Land, TX
Sep 26, 2014
I just wanted to tell you what a fabulous website you have. I had gone to multiple websites before finding yours and wow, what a difference yours makes. You had all kinds of information about hidden hinges, how to measure, and types of edges for door fronts—just about everything I could think of. Thanks so much for providing such superb customer service for the on-line shopper. We need lots of information to make informed decisions, and you certainly provide it.
I have just ordered my fandeck samples, and I look forward to ordering all my materials from you in the near future!
- Elizabeth Dunn
Sep 23, 2014
I just wanted to send you a quick email to thank you for the beautiful cabinet doors that I received from RefaceDepot.com for my bathroom. The doors were delivered to me faster than expected and were of excellent quality! The packaging was nicely done and all the doors arrived in perfect condition. The website made it easy to order the exact style and size doors that I was looking for, and to have them precisely pre-drilled to fit the nice mounting hardware that I also conveniently was able to order from you. Your customer service was also excellent and I was pleased to receive the emails from you with the progress reports! I would rate your company (5) STARS and highly recommend for the best price, quality and fast efficient service!
- Dave Zabinski Buffalo, NY
May 8, 2014
Thanks Diane. My doors & molding arrived today. Have installed doors already. Thanks for a great job.You guys are better to deal with the big box stores.
- Steve McDonald Saginaw, MI
May 7, 2014
Dave- Doing the kitchen myself. Finished installing drawers I received today. Love them! Pics attached. Just ordered 10 more drawers from you! I will see if I can keep up pics as changes happen. Best, Karen SEE HER PHOTOS AT THIS LINK: http://new.refacedepot.com/esupport/index.php?_m=knowledgebase&_a=viewarticle&kbarticleid=991&nav=0,22
- Karen Gold
Feb 18, 2014
I ordered 5 drawer fronts from Reface Depot and was very satisfied with the results. The drawers were finished as ordered and delivered a few days earlier than forecast. The packaging was superb resulting in absolutely no damage or even dents from riding in the UPS van. Customer service was available on the phone and projected a friendly customer oriented approach. All in all a 5 star experience and one I can heartedly recommend to others. Joe C.
- Joe Cook Florida
Oct 28, 2013
I just want to take a moment to tell you that I have used your company twice, and have been more than satsified with your serivce and products. We did a kitchen remodel in stages, over several years. The first stage we were completely on our own, and felt very lucky to have found your website and products. The second stage we worked with a contractor, and he was amazed at the product, price and service I recieved from Reface Depot.
Thanks for your great products and great customer service.
- CJ Galante